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Interlibrary Loan & Document Delivery

Looking for scholarly articles, research texts, newspaper articles, images, music, or video/film not available at BSU?

Looking for books, audiobooks or DVDs not available at BSU?

Need quick electronic delivery of articles, book chapters, and other documents owned by Maxwell Library?

Interlibrary Loan (ILL)

What is Interlibrary Loan?

Interlibrary Loan (ILL) is a service that allows you to request library materials from other libraries. The service is available to current BSU students, faculty, and staff.

How does it work?

Log into Maxwell Library’s Interlibrary Loan system to submit a request using the online request form. Submit your request and we’ll email you when it is available.

Can I get anything I want via ILL?

All libraries have certain materials they prefer not to loan. In such cases, most libraries will be willing to photocopy selected pages or microfilm special material for your use. Materials that generally cannot be borrowed include dissertations, journals, and reference and special collections materials. U.S. Copyright Law may restrict how much material can be borrowed in the form of photoduplication.

How long will it take?

The average length of time needed to receive materials is 7-10 days. Requests are sent out in the order received, except when a large number of requests are made by the same individual. These will be staggered to allow other people fair access.

What do I do if I don’t know all the information requested on the form?

When citation information is incomplete or incorrect, please ask a reference librarian if s/he can help you locate the needed information or use our Ask a Librarian service.

Can materials be renewed?

Renewals are determined by the lending library. Online requests for renewals need to be submitted 5 days before the due date. Contact the ILL Office if requesting a renewal past that deadline.

What happens if I don’t return items?

If material with a due date is not returned in a timely manner you will be blocked from further ILL transactions. You will also receive a bill for the material as per the owning library's policy. Transcript, registration, and diploma holds will be placed and the judicial process will be followed for all unsettled transactions.

What is ComCat?

ComCat is the Commonwealth Catalog – a service that lets you discover and request popular books, audio books, movies and more from a wide array of Massachusetts public and smaller academic libraries.

How does it work?

Login using your BSU CONNECT Card number and last name.

What is the loan period?

28 days (non-renewable).


BSU users are temporarily unable to log into ComCat (Commonwealth Catalog) to request materials. Please use ILL (Interlibrary Loan) to request materials not available at Maxwell Library.


What is MaxExpress?

MaxExpress is a free scanning and delivery service available to BSU students, faculty, librarians, and staff. Library staff will search and process requests for materials owned by the Maxwell Library (articles, books, chapters, ERIC Documents) and process for you. Contact the ILL office for more information.

How does it work?

Log into Maxwell Library’s Interlibrary Loan system to submit a request using the online request form. Submit your request and we’ll email you when it is available. Weekday turn-around time is generally 24-48 hours. If an item is not immediately available, we will notify you by e-mail.

What if my request is urgent?

Please contact the ILL office at or 508.531.1706.

How long are articles available?

Articles remain available for 30 days. You may continue to view an article during this time period, print it, or download it to your computer. When you are finished using the article, you can choose to delete it.