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Coronavirus and Maxwell Library

Changes to Library Services

Here's what's happening in response to COVID-19. Maxwell Library is here to provide the resources, equipment and services that you might need right now. 

For ongoing campus updates, please visit BSU COVID-19 site for more information.

The following is a basic primer to library services, focusing on what can be done remotely. 

Questions on Renew/Return Library Items,Due Dates and Interlibrary Loan

  • Please refer to the Renew page for library items you have checked out.
  • If you cannot renew items under your library account, please contact Library Circulation Desk at 508.531.1392, or e-mail Circulation Services at
Due dates 
  • Disregard over dues that automatically generate if you can't get to campus. 
  • There are no overdue fines for General Collection books.
  • Books that are currently checked out and have “gone to lost” will result in blocked borrowing automatically, and possible transcript/registration holds placed manually. 
  • If you have further questions, please contact Library Circulation Desk at 508.531.1392, or email Circulation Services at
  • Return the items to the library from Monday through Thursday 8:00 am - 6:00 pm, Friday 8:00 am - 4:00 pm.
  • Return the items (not equipment) to the drop box in the front entrance of the library
  • If you cannot get to the library, please contact Library Circulation Desk at 508.531.1392, or email Circulation Services at
Interlibrary Loan
  • Interlibrary Loan Services are available. Fewer lending libraries may affect availability. 
  • Requesting items in ComCat is available for use.

Please view the Borrow/Renew and Intelibrary Loan pages for more information.

Access Off Campus

  • Off-campus access to the library’s online resources (e.g. databases and journal articles) is restricted to current BSU students, faculty, and staff ONLY.
  • When accessing library subscribed e-resources from off-campus, you will be directed the EZproxy login page below.
  • Enter your username (first half of your email extension) and password to access the databases, ejournals or ebooks. 
  • After signing in, you should have full access to library subscription.

Frequently Asked Questions:

  • If you receive any of the following problems in your browser, it normally indicates there are firewall or DNS issues:
    • Page cannot be found
    • Cannot find server or DNS
    • Remote browser waits and waits for every resource you try to access

If you administer your own personal firewall such as Norton Antivirus, then you will have to make an exception for “” and ""
If you are at a place of work with a local area network, the local network has a firewall or internet security settings that could interfere with EZproxy. You will need to talk to your network administrator at your place of school or business.

  • My user name and password don't work.

If you have problem with your BSU account, please contact IT Service Center

  • My initial login is accepted, but I can't get any further to access resources.

Step 1: please try different browsers first.
Step 2: If none of the browsers works, please check the following settings in your browser:

  • Pop-up blocker -- Disable pop-up blockers when you access the restricted resources through EZproxy.
  • Cookies -- Make sure your browser is set to accept cookies. Change browser options to allow cookies. 
  • JavaScript -- Make sure JavaScript is enabled. 
  • After making changes suggested above, you will need to relaunch your browser and retest.

If you have problem accessing the library e-resources, please feel free to contact us.

Database Troubleshooting Guide

Find Electronic Books, Journals and Databases Remotely

Please follow the steps in the following to configure your Google Scholar setting first before performing a search. 

1.  Go to the Google Scholar “preferences” page at,5
2.  Click on "Library links" (on the top left of the page).
3.  In the text box, type “bsumax” and click search (the magnifying glass icon)
4.  When “BSU Maxwell Library – Find-it @ BSU Max” appears, click the box to select it.
5.  Click Save.
6.  Do a search on the topic of interest.
7.  Generally, anything with a link on the right side that displays “Find-it @ BSU Max” should be available to you free of charge.
8.  If you are ever prompted to pay for articles, DON’T.  

If you any questions, please feel free to contact librarians in your subject area at

Free Electronic Resources

Video/Film Delivered Online

Off-campus access to these videos and film is restricted to current BSU students, faculty, and staff.

Educational Resource Center (ERC) - Online Resources

Please feel free to contact ERC at

Classroom Instruction Request

Faculty: please fill out this form to request a library instruction session for your classes, we can deliver sessions remotely via Blackboard Collaborate or Office 365 Team.

If you need more information about information literacy,  please contact Pam Hayes-Bohanan ( or your department liaison, or see our Information Literacy MaxGuide.

Please fill out the Classroom Instruction Request Form.


You can view the library resources and services for faculty to find more support from the library.

Research Help

  1. Please browse the guides Maxwell Library has created:

    Research/Course Guides by Discipline

    Research/Course Guides by Course

  2. If you need one-on-one consultation with our librarian for your research and assignment, please use the Research Consultation form to contact us. We will respond to your request soon.
  3. You can use the form to ask questions for your study
  4. You can chat with a librarian Monday through Friday 8:00 am - 4:00 pm
  5. You are welcome to contact the librarian in your subject area
  6. Additional information: citation sources

Student Research Services Postcard

Additional Coronavirus Information

Contact Us

Contact Circulation Desk: Contact Circulation Desk at 508.531.1394 or
Email using our online reference form
Call the Reference & Research Assistance Desk: Call the Research Assistance Desk at 508.531.1394
Text us at: Send a text message to 508.425.4096
Make a Research Consultation Appointment
Stop by the Reference Desk (1st floor) for help
Library Liaisons
Educational Resource Center
(K-12 Curriculum Library)
Phone: 508.531.1304
Archives and Special Collections
Location: Maxwell L-302
Phone: 508.531.1389
Library Digital Services
Location: Maxwell L-305
Phone: 508.531.1421